Deivis
Operations Lead at Auve Tech
USE CASE 1: TRAINING & SOPS
Consistent training for consistent operations.
Problem: Information on operating the autonomous buses was passed down verbally. This created inconsistency in a diverse and globally dispersed workforce.
→ SwipeGuide acts as a central library to store crucial process information. Everyone has access to the same clear instructions for consistent training and procedures.
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In-vehicle job aids
Having SwipeGuide available on tablets in vehicles provides easy access to reference materials, allowing operators to refresh knowledge or follow step-by-step guides during incidents.
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Easy to update SOPs
As their autonomous vehicles develop, Auve Tech needs to update SOPs frequently.
SwipeGuide streamlines this process, ensuring operators always have access to the latest information.
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Auto-Translate
Language barriers in Japan previously hampered SOP adoption. Manual translation proved time-consuming.
SwipeGuide's Auto-Translation now allows effortless conversion of guides to Japanese, and any future language needs, ensuring seamless information access for a global workforce.
4
continents. Auve Tech autonomous buses are driving around cities across Europe, the Middle East, Florida, and Japan.
Marko
Autonomous Vehicle Tester & Senior Operator
USE CASE 2: CHECKLISTS
Operational checks for safety and incident management.
Problem: Pre- and post-operation checks involved manual verification, which was time-consuming and prone to errors. There was also a lack of insightful data for improvements.
→ Checklists in SwipeGuide ensure everything on the bus is functioning properly.
Data about the condition of the bus is sent to managers upon completion of the checks. Potential problems are identified and corrected, improving overall safety and efficiency.
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Streamlining inspections
Traditional inspection processes were inefficient and lacked a clear structure to ensure everything was checked on the bus.
The Auve Tech team implemented pre- and post-operation checklists within SwipeGuide to streamline inspections. -
Data on bus health
Checklist data is submitted to managers who can review and compare the data on bus health based on location, time, and operating team.
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Celebrate wins based on input
Capturing and sharing best practices among personnel performing the actual jobs was difficult, leading to inconsistent performance and missed opportunities to celebrate successes.
SwipeGuide facilitates content creation by and for frontline workers, enabling them to share knowledge about common issues and celebrate operational wins.
Lisett
Project Manager
USE CASE 3: FAQ
Knowledge base for frequently asked questions.
Problem: Project managers were flooded with repetitive questions about basic vehicle operations and troubleshooting. This constant stream of inquiries overloaded the team and hampered their ability to address more complex issues.
→ Eliminates repetitive Q&A and troubleshooting tickets across teams with easy-access guides for operators globally - from Estonia to Japan.
Operators are encouraged to find answers independently to reduce the burden on project managers.
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Fewer troubleshooting tickets
The Auve Tech support team was overloaded with tickets for basic troubleshooting issues like door malfunctions or button functionality.
After implementing SwipeGuide as a knowledge base for troubleshooting common problems, there was a significant reduction in tickets. -
Reduced support burden
By directing repetitive inquiries to the SwipeGuide knowledge base, the Auve Tech support team and project managers can focus on more complex issues and save valuable time.
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Enhanced consistency
A central knowledge base ensures operators across all regions receive the same accurate information from Auve Tech to solve problems.
50%
reduction in troubleshooting tickets
"We can use the information from SwipeGuide to make the whole experience better with the vehicle and for the operators and for the passengers as well"
🇪🇪 Lisett, Project Manager in Tallinn
1/2
"When something goes really well, we can share those good numbers based on the data we get through SwipeGuide. For example 'hey, that was superb, the day went so well'. That kind of feedback makes my heart warm"
🇪🇪 Deivis, Operations Lead in Tallinn
1/2
"The age gap of our customer base is quite broad. The youngest operator is 20 years old and the oldest is 65 now. Everybody needs to understand how to operate the bus in the same way"
🇪🇪 Marko, Autonomous Vehicle Tester & Senior Operator
1/2
"The people behind SwipeGuide are really focus-minded. They are not just collecting more clients and more money. They are collecting partnerships, and they are also trying to learn how to make their platform better"
🇪🇪 Deivis, Operations Lead in Tallinn
1/2
